The support page also has an announcements section that may answer questions that users may have regarding things like new cryptocurrency or coin listings and the latest Binance-related news.Īs of April 3, 2018, the support page, as well as the above-mentioned, submit request page are available in English, German, French, Korean, Russian and Chinese (both Mainland Chinese and Taiwanese Mandarin). The frequently asked questions (FAQ) section has many articles on topics like deposits and withdrawals, trading, account access, two-factor authentication, security and miscellaneous issues. While referencing Binance’s support page isn’t a way to contact Binance, it’s possible that users can resolve their issues without even contacting the Binance team by looking to see if the support database has any answers first. Users can also check ’s support page for potential answers to inquiries. The Binance customer support team is working to ensure tickets are responded to and resolved in a timely manner. Transaction PaymentID/Memo/Tag (optional)Īfter submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email).Transaction Address (or “none” if they don’t have one).Transaction ID (or “none” if they don’t have one).The name of the coin they are having trouble withdrawing.Type of withdrawal issue (withdrawal missing, not receiving a confirmation email, how to withdraw, withdraw to the wrong address, forgot or wrong tag/memo/PaymentID, other withdrawal issue).Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request.įor example, if users need help with Binance withdrawals they should have the following information ready if they want to request customer support: Google Authenticator (two-factor authentication or 2FA).Users are able to contact Binance by submitting a support ticket, which will be answered via email.īinance recommends that users pick the right Issue Type when submitting a ticket to expedite the customer service process. Here are the ways in which you can contact Binance. With such popularity comes a ton of users who want to contact Binance (BNB) for support and other issues. Altcoins are alternative cryptocurrencies that aren’t Bitcoin. It is especially known for the vast number of altcoin pairings, which number in the hundreds. Want to be part of our ever-expanding team? Click here to look for Binance job openings in customer support.Though Binance (BNB) is less than a year old, it has rapidly risen through the ranks of cryptocurrency exchanges to become the #1 cryptocurrency exchange by 24-hour trading volume. We plan to open more opportunities for customer support in Southeast Asia and Europe, and we’re looking for more agents with other language skills to meet the needs of our users. We won’t stop at just eight languages for customer support. Our Portuguese customer support service operates from 8 AM to 8 PM, Rio de Janeiro time, while our Russian customer support service is open from 9 AM to 9 PM, Moscow time. With our current capabilities, we’re able to field customer support requests in Chinese, English, Spanish, Turkish, Korean, and Vietnamese during the entire day. We have dedicated agents for complaints, security issues, and financial derivatives such as margin trading, futures, and options. On average, we handle over 1,000 tickets and 3,000 online chat sessions per day. Right now, we have more than 150 customer service agents coming from over 20 different countries, working at four different sites across the globe. We have grown and invested in our customer support team since our launch. We launched Russian customer support in July 2019, followed by Spanish in August, Turkish and Korean in December, and Portuguese just last month. We want to provide better customer service in the languages that many of our customers use. In April 2019, having secured the operational requirements to speak live to the world, we launched 24/7 customer support in English. We initially launched this in Chinese, to test the operational capabilities of this feature. How Binance Customer Support Grew into a Worldwide Operationīinance introduced live 24/7 customer support in December 2018. We want to assist you in making the most of your Binance experience, and we intend to do it in the language that you speak. This update brings up the number of languages we can speak to you with to eight, with more to come in the future. Good news: We have recently launched 24/7 live customer support in Vietnamese.
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